➽ Not all customers have been so lucky: Roku users have borne the brunt of the Max malfunctions. In addition to overall slowness and occasional freezes, many are still experiencing repeated crashes when trying to play content on the app, often rendering it virtually unusable - or at the very least incredibly annoying. Thankfully, this problem appears to have been fixed. The Max app wouldn’t remember their settings, which meant folks needed to turn these features on or off each time they returned to the app.
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➽ Apple TV users this summer also had to deal with a problem surrounding subtitles, closed captioning, and audio description.
While that bug was squashed for most users relatively quickly, HBO Max insiders acknowledge that issues with playback control and scrubbing are still popping up for some folks when they watch titles with longer run times, including movies. ➽ Back in June, some subscribers who accessed Max via Apple TV’s high-end streaming devices found it almost impossible to fast-forward or rewind programs. The good news, Buffering has learned, is that a major fix is in the works.įirst, though, let’s dive into the issues troubling the platform, which range from tiny glitches to near-apocalyptic failures: But much as the glitzy exterior at The White Lotus hides some ugly truths, the platform’s strong overall performance has masked a major issue: For a not-insignificant number of customers, actually using the Max app over the past few months has become an experience scarier than a Tony Soprano nightmare.
HBO Max execs have had plenty of reasons to celebrate this summer, from an impressive showing in the Emmy nominations and rapid subscriber growth to its first-ever expansion into countries outside the United States.
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